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Complaints and Suggestions |
All the doctors and
staff at Dr Clark & Partners hope that we are
offering a high quality service that meets your
needs as a patient. However, we do appreciate that
from time to time problems can occur.
If you have any concerns about the service provided
or the way that you have been dealt with by the
Practice then please advise us of this. If you wish
to make a complaint we ask that you put this in
writing and send it for the attention of the
Practice Manager. All complaints will be
acknowledged within a period of 3 working days.
A full written response will be provided within 10
working days and it may be necessary to invite you
to attend at the Practice to discuss your complaint
in more detail.
If you would rather make an informal comment,
suggestion or even compliment about the service then
you can obtain a form from the receptionist and
write your comment on the comment sheet and place
this in the box at the reception desk.
CLICK HERE to download our Complaints
Leaflet

In investigating your
complaint, we shall aim to:
Find out what happened and what went wrong
Make it possible for you to discuss the problem with
those concerned, if you would like this
Ensure you receive an apology, where this is
appropriate
Identify what we can do to make sure this problem
does not happen again
At the end of the investigation your complaint will
be discussed with you in detail, either in writing
or in person.
Complaining on Behalf of Someone Else
Please note that we keep strictly to the rules of
medical confidentiality. If you are complaining on
behalf of someone else, we have to know that you
have their permission to do so. A note signed by the
person concerned will be needed, unless they are
incapable (because of illness) of proving this.
What you can do next
In addition, you may wish to contact the following
organisations, your local Patient Advisory and
Liaison Service (PALS) and the Health Services
Ombudsman.
Patient Advisory and Liaison Service
Pauline Rowles, PALS Manager
NHS Bristol
South Plaza
Marlborough Street
Bristol
BS1 3NX
Tel: 01179766600
The Parliamentary and Health Services Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015 4033
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