All the doctors and staff at Dr Clark & Partners hope that we are offering a high quality service that meets your needs as a patient. However, we do appreciate that from time to time problems can occur.

If you have any concerns about the service provided or the way that you have been dealt with by the Practice then please advise us of this. If you wish to make a complaint we ask that you put this in writing and send it for the attention of the Practice Manager. All complaints will be acknowledged within a period of 3 working days.

A full written response will be provided within 10 working days and it may be necessary to invite you to attend at the Practice to discuss your complaint in more detail.

If you would rather make an informal comment, suggestion or even compliment about the service then you can obtain a form from the receptionist and write your comment on the comment sheet and place this in the box at the reception desk.

CLICK HERE to download our Complaints Leaflet

In investigating your complaint, we shall aim to:

Find out what happened and what went wrong

Make it possible for you to discuss the problem with those concerned, if you would like this

Ensure you receive an apology, where this is appropriate

Identify what we can do to make sure this problem does not happen again

At the end of the investigation your complaint will be discussed with you in detail, either in writing or in person.

Complaining on Behalf of Someone Else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of proving this.

What you can do next
In addition, you may wish to contact the following organisations, your local Patient Advisory and Liaison Service (PALS) and the Health Services Ombudsman.

Patient Advisory and Liaison Service
Pauline Rowles, PALS Manager
NHS Bristol
South Plaza
Marlborough Street
Bristol
BS1 3NX
Tel: 01179766600

The Parliamentary and Health Services Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015 4033