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How to
Book an Appointment
We try to ensure that patients are given an
appointment with their doctor of choice. To book a
same-day appointment, please telephone the surgery
between 08.30 am and 9.30 am on
01275 835625. We also
have a wide number of appointments that can be
booked up to 4 weeks in advance and if one of these
is required, please telephone after 11.00 am. Our
opening hours are on the Surgery Times page.
Routine Appointments are available at least 3
weeks in advance for consultations which may be
pre-planned (e.g. medication reviews or sick note
renewals). You may request a specific GP for routine
appointments. It is recommended that routine
appointments are requested after 11.00am each day.
For urgent appointments we will arrange for
you to be seen with a minimum of delay but we may
not be able to offer a choice of appointment time.
Ring our main switchboard number on
01275 835625
to book an appointment.
Appointments are scheduled to last 10 minutes. If
you have more than one issue to discuss with the
doctor, please request a double appointment so that
the doctor has adequate time to treat you.
There are three ways to receive an appointment at
the Health Centre:
- Urgent Appointments are
available each day for patients with acute
conditions which need urgent examination by the
doctor. Priority will be given for these
appointments between 08.30am and 09.30am each
day.
- Triage Appointments are
available if you require a telephone
consultation with our on-call GP team. Simply
call the surgery and provide your telephone
number and ensure that you are available when
the doctor calls you. Your needs will be
assessed over the phone – and an appointment
offered if you need to come to the Health Centre
to see the doctor.
- Routine Appointments are
available at least 3 weeks in advance for
consultations which may be pre-planned (e.g.
medication reviews or sick note renewals). You
may request a specific GP for routine
appointments. It is recommended that routine
appointments are requested after 09.30am each
day.
You can help us by:
- Being on time for your
appointment
- Letting us know if you need
to cancel – we can offer your appointment to
another patient
- Ringing for test results
after 2pm – but please remember that we can only
divulge the results of tests to the patient
- Telling us in advance if you
wish to be chaperoned during your examination.
If the
surgery is closed click here>>>
Chaperone Policy
We are committed to providing a safe, comfortable
environment where patients and staff can be
confident that best practice is being followed at
all times and the safety of everyone is of paramount
importance.
All patients are entitled to have a chaperone
present for any consultation, examination or
procedure where they feel one is required. Some
examinations are considered intimate by patients
and/or doctors. These are occasions where a doctor
may offer a chaperone to be present. A chaperone
will always be a member of our practice team.
Wherever possible we would ask you to make this
request at the time of booking an appointment so
that arrangements can be made and your appointment
is not delayed in any way. Where this is not
possible we will endeavour to provide a formal
chaperone at the time of request. However
occasionally it may be necessary to reschedule your
appointment.
Your GP may also require a chaperone to be present
for certain consultations in accordance with our
chaperone policy.
If you would like to see a copy of our Chaperone
Policy or have any questions or comments regarding
this please contact our Practice Manager.
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